DO YOU SHIP TO MY COUNTRY?

Yes. Lunara is UK-based and we ship worldwide. Available carriers and rates are shown at checkout based on your location.

WILL MY ITEMS COME IN ONE PACKAGE?

Most orders ship in a single parcel. If an item is on backorder or ships from a different facility, you may receive multiple packages (you’ll get tracking for each).

HOW DO YOU SHIP, AND WHAT IS THE PRICE?

We use trusted carriers (Royal Mail, DHL, UPS, etc.). Live rates (and any free-shipping promos) are calculated at checkout after you enter your address.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Processing: 1–2 business days. Delivery times vary by country and service selected. Estimated dates appear at checkout and in your confirmation email.

HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link by email once your order ships. You can also track from your Lunara account or the carrier’s website.

WHEN WILL MY TRACKING INFORMATION APPEAR?

Tracking activates within 24–48 hours after dispatch. If it’s blank initially, check back shortly.

WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?

Some international carriers provide limited updates. Use the carrier’s link from your email, or contact us and we’ll help you track it.

WHY IS MY SHIPMENT STATUS UNCHANGED?

International scans can be infrequent. If status hasn’t updated for 5+ business days, reach out and we’ll investigate with the carrier.

WHY DO I HAVE TO PAY AN EXTRA FEE TO MY SHIPPING COMPANY?

Local duties/taxes may apply depending on your country’s import rules. These are charged by customs/carriers and are the recipient’s responsibility.

WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?

No. Payments are processed securely by PCI-compliant providers. Lunara does not store your full card details on our servers.

DO YOU CHARGE SALES TAX?

Taxes are calculated automatically at checkout based on your shipping address and local regulations.

HOW CAN I PAY FOR MY ORDER?

We accept major cards, PayPal, and popular local methods where available. Supported options are shown at checkout.

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No—guest checkout is available. Creating an account lets you track orders and manage returns more easily.

CAN I PRE-ORDER AN ITEM THAT IS SOLD OUT?

For selected styles we offer pre-orders. If enabled, you’ll see expected ship dates on the product page.

HOW DO I PLACE AN ORDER?

Choose your size/color, add to cart, and complete checkout. You’ll receive an email confirmation immediately after purchase.

I HAVE MADE A MISTAKE WITH MY ORDER

Contact us ASAP with your order number. If the order hasn’t shipped, we’ll do our best to update it before dispatch.

HOW DO I CHANGE MY SHIPPING ADDRESS?

Message us immediately. If the parcel hasn’t shipped, we’ll update the address; otherwise, we’ll work with the carrier on redirection options.

WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

Let us know right away. Incorrect addresses can delay delivery; we’ll try to correct it before it leaves our warehouse.

CAN I CHANGE OR CANCEL AN ORDER AFTER I'VE SUBMITTED IT?

We process orders quickly. If your order hasn’t shipped, we can attempt to modify or cancel it—please contact support promptly.

I ENTERED THE WRONG EMAIL ADDRESS CAN I CHANGE IT?

Yes—reach out with your name and shipping address so we can verify and update your contact email.

WHAT IS YOUR RETURN POLICY?

30-day “Love it or your money back”. Items must be unworn, unwashed, and in original packaging. See our Returns page for full details.

WHERE SHOULD I MAIL MY AUTHORIZED RETURN?

After you request a return, we’ll email a UK returns address (and label where applicable) with instructions to include your RMA.

LUNARA HAS MADE A MISTAKE WITH MY ORDER

We’re sorry! Contact us with photos and your order number—our team will fix it fast with a replacement or refund.

I RECEIVED THE WRONG ITEM

Please share a quick photo of what you received. We’ll arrange a free exchange or refund right away.

MY ITEM ARRIVED DAMAGED

Send pictures of the packaging and item within 7 days. We’ll resolve it with a replacement or refund.

I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL

Check spam/promotions. If it’s not there, contact us with your name and shipping address and we’ll resend it.

I CANNOT FIND THE ANSWER TO MY QUESTION HERE

We’re happy to help—reach us via chat or our contact page.

HOW DO I RECEIVE CUSTOMER SUPPORT?

Email us any time or use live chat during business hours (UK time). We aim to reply within 24 hours on weekdays.

I CAN'T SEE THE ANSWER I NEED HERE

Tell us what you need and we’ll guide you personally—no scripts, just friendly support.